Dear Kent,
We feel we must express our appreciation and gratitude for the first-rate electrical work "KC Wiremasters Electric" has preformed in our home. In October of 2008, my wife and I purchased a foreclosed home in Miami, Florida. Although we were eager to move in right away, our efforts were delayed due to the previous homeowner stripping the entire home. We needed to start from scratch and felt an overwhelming sense of relief that we could rely on the expertise of Kent Crook and KC Wiremasters in order to restore the electrical work of our new home. KC Wiremasters are professional and skilled electricians who have a passion for what they do and it shows in their work product. The entire home was completely reconfigured, and you and your team did an amazingly wonderful job on a very detailed plan from obtaining the permits to installing the last light bulb.
You and your team are accountable, responsible, detail oriented, and most of all trustworthy. In an industry that is fraught with unreliable people who usually do the minimal amount of work to get the job done, and then don't stand behind their work, the individuals at KC Wiremasters are whole-heartedly different. You and your team are incredibly reliable, go above and beyond what the job calls for and always, always stand behind your work. And why shouldn't you, for your work is phenomenal.
Perhaps the most impressive aspect of your service is the honesty and integrity you have personally shown in all your business contacts with us. We are full of admiration for your honesty and good faith. I have recommended (and continue to do so) the services of KC Wiremasters Electric to my friends, family members and business associates, all of whom have been pleased with the added value and peace of mind this company provides.
Sincerely,
Lieutenant Eric Garcia, Miami-Dade Police Department
Susan Garcia, MSW
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We sincerely want to thank everyone at KC Wiremasters Electric for a great job and service. Erik just left our home and we're so happy with the work. The team was on time, very professional, clean, and with a keen attention to detail. Completely exceeded our expectations and can assure you that our family will have a long term relationship with KC.
Jose R. Costa
President
Costa IMC
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Hi Wiremasters,
I just wanted to congratulate you on your excellent team and customer service. We have had the privilege of working with electrical technician, Erik, and he has provided us with superb service. He is incredibly respectful of our property, professional, friendly and vastly knowledgeable in his field; we are very satisfied with the work performed thus far. Also, we would like to mention your customer service representative, Paola; she is perhaps the sweetest, friendliest and most professional customer service person I have ever had the pleasure to work with. She is wonderful! We wish you continued success and look forward to working with you all in the future.
A million thanks, Janet & Luis Bonilla
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Thank you for your wonderful service. Your representative was on time, worked efficiently, and did everything from replacing light bulbs in some beautiful fixtures I sometimes wish I never bought, to detecting a short in a wire behind a wall. That certainly could have resulted in a disaster. Thank you for your excellent service. I will certainly call you again.
Lori Sochin
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I have been using KC for many years. They do exact workmanship in a timely manner. They show up when they say they are going to show up and on time. Their cleanness shows respect for my carpet and furniture.
Tom Singer
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Thanks for coming to my rescue with a lighting situation that I needed fixed for safety reasons. You responded in a timely manner and solved the issue temporarily until the permanent fixture could be repaired. Then you returned to replace the fixture for me. Thanks for your help and courtesy. I will look forward to contacting your company for future needs.
Becky Jacoby
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Wiremasters is the best.....We have called upon them for installing fixtures including high-hats, chandeliers, spotlights, ceiling fans, outdoor electrical outlets and soon will be installing landscape lighting. Troubleshooting is also one of their strengths. Kent Crook, the owner, is highly involved in the well-being of our community and cares for his clients' satisfaction. The electricians (Ezra is one of our favorites) and office staff respond rapidly and professionally. The quality of their work is outstanding, and they are extremely punctual and polite and clean--very refreshing in today's world! We are extremely grateful for and loyal to Wiremasters.
Susan and Bruce W. MacArthur
Chairman of the Board of Directors at First National Bank of South Miami
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To KC Wiremasters:
I recently contacted KC Wiremasters to request that the main circuit panel in my home (which was fused) be replaced by circuit breakers. Your company provided a complete estimate within one day which was reasonably priced. The work was completed in a timely fashion and the electrical inspection passed successfully.
I was very pleased with the customer service that I received during the process from Paola, Katrina, and Kent. I highly recommend your company and look forward to doing business with you in the future.
Best Regards,
Julie Goodwin
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Kent,
I wanted to thank you and your staff for the courteous and professional attention my wife and I received. In a time where good service and craftmanship are scarce, your organization proves that there are still good, qualified, service driven companies "doing the job right the first time." We are very satisfied with the work that was performed in our home. The lighting choices you offered really make a world of difference. Whenever I need any electrical work done, I know who to call.
Thanks again,
Guillermo Cruz
Federal Court Officer
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Just wanted to thank you for handling the repair of my fluorescent lighting fixtures so promptly last 2/2/2009 and again today. Your serviceman Larry was courteous, helpful, quick, thorough and neat on both occasions. I really appreciate the job he did. Rest assured, that should I need your service in the future or am asked if I know an excellent electric service company, it will be yours.
Victor Siegel
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Hi Kent,
Just a quick but well meant note of thanks for your thoughtful and appreciative discount on the light fixture installation. Ezra is a talented electrician who displayed magic and professionalism with the installation. He was such a joy. We love the new lights and sorry we didn't install them sooner.
Many thanks,
Karen and Ed
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Dear Kent,
I don't normally take the time to write this sort of letter, but I wanted you to know how much I was impressed by the fine job two of your employees did at our home earlier this week. They were polite, neat, hardworking, capable and respectful of our home. They also spoke English, which is much appreciated in a city where so few workers make the effort to do so.
So why do I sound suprised? We just finished a major renovation and your employees were the only of perhaps twenty tradesman to wear protective foot coverings, to have drop cloths with them, and to treat the job site not like a construction site, but a home.
So my compliments to them and to you as their boss. I can't wait to have them back again.
Warmly,
Barbara & Steven Raichlen
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Dear Mr. Crook,
We recently had the pleasure of having Larry Mersino and Omar Rivera do electrical work at our home. They proved to be reliable, courteous, and professional accomplishing a large job proficiently and on schedule. Your company is well represented by such employees. We will certainly call upon you as necessary and recommend you to our friends.
Sincerely,
Ana and David Sonkin
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Kent,
Just wanted to send you a note that I thought the article in the Pinecrest Tribune was great. I started using you in my first home over 15 years ago and now use you not only at home, but for my commercial work. I just wanted to congratulate you for all the success you have had. I still feel like I am getting the same service I got when you were the only employee. Keep it up.
Edward L. Schmidt
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Wiremasters Electric, Inc.
On January 28, 2009, your technician, Erik Rosado came out to fix several electrical and fan problems. I cannot begin to tell you how professional and nice he was. He solved the problems and made several constructive suggestions. We left some items for another time and I will definitely request Erik. Thank you to him and to Wiremasters.
Mary Ellen Peyton
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Hi Kent!
I've been meaning to call and thank you for the work done at my house recently, but my timing is always off, so figured I'd drop a quick note instead. The men you had come over couldn't have been any nicer. Your operations are 'first class'...from the 'welcome mat' they put down, the covering on their shoes, and the neatness with which they worked...leaving my house without dust or mess. Just top notch and very impressive!
Thanks, as always, for your help. Nice to be able to have light in the house once again!
Hope to see you soon.
Nancy C. Kleis
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Hey Kent and Rich,
We gave the Interlock and Honda a try yesterday and they work great. The Interlock did just what Rich said. I powered up the 12,000 BTU portable A/C, two TVs w/satellite boxes, two big fans, several incandescent lights, the big refrigerator and the Honda didn't overload until I fired up the microwave but recovered in a few seconds and started output again! Of course this was just a test, 40% more current than I ever need to generate (don't tell the people next door). Marilyn and I are very grateful to you guys for selling us a practical and economical alternative to a transfer switch. And the value of no Team Metro oversight: priceless!
Chris Hogan
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Kent,
Just wanted to thank you for the quick service getting the lights installed at our shopping center. You installed just what we needed and at a reasonable cost and our tenants are also grateful.
Thanks,
Bob Gallaher
GB Realty Group, Inc.
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I am so impressed with the service I received from your company. Larry, one of your electricians, just left-he was prompt, knowledgeable and professional.
Thank you for raising the bar on service in Miami. I certainly will recommend your company to all my friends.
Anita Meinbach
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The job that was done at my house was FANTASTIC!!!! They were excellent. You will be sure to get references.
Mike Hoadley
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Dear Kent,
I just wanted you to know how incredibly pleased Brian and I were with the electrical work that you did this month. You have transformed our home, and the lighting is truly exquisite.
The attention to detail and professionalism of your team was far in excess of our expectations. Willie and the team were courteous, willing, flexible and a pleasure to have at our home. You did exactly what you said you would do, and you did it when you said you would do it -- a rare and refreshing commodity in South Florida. Many thanks to you and your talented team!
Liz & Brian Latta
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Congratulations on your fine service. Your technician was courteous, respectful and knowledgeable. Due to the unforeseen circumstances, he needed to make a return visit. I was as impressed with the service the second time as with the first visit. Just wanted you to know, I expect to be a regular customer. Thanks again for your terrific customer service
Maria Flamini
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I wanted to make a point of thanking you for your assistance in expediting your efforts in getting our building prepared for BellSouth to run our fiber-optic lines. We were in a pinch, and you and your team came through beyond expectations. I will definitely be calling you when we have needs in the future. Feel free to use me as a reference for future business.
Best Regards,
Randy Ostler
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Dear Kent,
I just had to write and tell you how impressed I've been with you and
your team. I was first introduced to your company by my plumber, and
was pleased from the very start. Your electrician, Erik Rosado, and
his assistant, showed up on time, and was able to complete the task in
short order. He was very knowledgeable and pleasant. Just a few days
later, we developed a new electrical problem, and called you again. My
wife and I also made a list of electrical problems that had given us
trouble over the years which were never properly corrected by previous
electricians. Erik again showed up on time, and immediately began
tackling the problems. He corrected EVERYTHING, and quite frankly, I
was very concerned about how expensive this was going to be. To my
surprise, the bill was very reasonable.
I wanted you to know that you now have a customer for life, and I
would recommend you wholeheartedly.
Barry Diamond
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Kent and staff helped us after our fire last February...I would like to share our amazing experience! Thanks!! Margarita McCain
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Kent,
I wanted to tell you about the wonderful service your company provided us today. We called yesterday and easily worked out a convenient time for a service call. Willie and Richard arrived on time, neat in appearance, and soft-spoken and cordial in conversation. We discussed what we wished to have done, wavered, discussed back and forth cost issues, etc, and finally decided on what was desired. They were patient throughout these discussions. Working well together, they accomplished everything in slightly less than 2 hours. The Wiremasters Electric Company door mat, the booties which were worn over work shoes, and the floor vacuuming at the conclusion of their work assured that everything was as neat in appearance at the end of the service call as at the start.
Before leaving, we were asked if we had any objection to having a company label placed inside our electric panel; there was none. The importance of obtaning a completely new panel was discussed and prices provided. We will consider this for the near future.
Thanks for being en excellent company and for getting better and better.
Dear Kent:
Another excellent experience with Wiremasters! Your office phone answered promptly and courteously early Monday morning, and I was provided the opportunity to discuss the electrical problem I was experiencing. I was assured the problem would be evaluated during the day, and that I would be notified by phone 30 minutes before the service call. I was notified at a convenient time and Larry and Omar showed up as announced. They were neatly dressed and courteous, explained service call charges, listened to my story, identified the problem promptly and corrected it. I never mind paying for excellent service which I have always received from your company, Many thanks.
Arvey Rogers
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Dear Kent:
I can't tell you how much we appreciate your recommendation to rewire our 1920s Coral Gables home, particularly when we know friends that have lost their homes due to old electrical wiring. Not only do we sleep well (and safely), but also we can avoid the replacement nuisance and the dependence on fire insurance to (partially) recover from a disaster that can be avoided.
The project is going very nicely, albeit a financially large investment, very much in line with your projection.
Your Service Technician and Helper are highly competent and professional, taking care to minimize the mess. What's impressive, though, is how efficiently and thoroughly they do their work.
We elected to make additional improvements, such as upgrading to new ceiling fixtures and more and better placed code-compliant receptacles. But what thrills us every day is the placement of dimmers everywhere. We can set the mood or need for light in every room, day or night. Even though we have more and better light, we might even see a lower electrical bill, just by lowering the power used (when turning down the dimmer) and having the additional benefit of extending the life of the light bulbs (10% doubles and 20% quadruples the life).
Cordially yours,
C. Paul
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Kent - thank you so much for getting back to me promptly with the information I requested.
And before I forget - you received glowing reviews and high praise at last night's Board meeting for the professionalism exhibited by all the Staff our members have come in contact with, for the prompt responses, for arriving at the job on time and for exhibiting such respect for their property (the booties were specifically mentioned!). One of our very impressed Board members is in the service industry himself and knows how hard it is to make that work company-wide. So, congratulations and I look forward to continuing to work with you.
Thanks again.
Sue Bunetta, LCAM
Lakeview Management, Inc.
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Quality serice is not always easy to find, but Ezra with KC Wiremasters was the real deal! Not only did Ezra do a fabulous job, but he had a phenomenal attitude. His work ethic and kind spirit are hard to come by and I would certainly request him for a job again!
Eric & Kaye Geiger
Christ Fellowship Pastor
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Dear Kent,
I truly appreciate your help and precious time you put to get the golf cart back. I feel bad you had to go through all the trouble to make sure the cart made it back for the solar celebration; but mostly, I admire and respect your reliability and your great character. It is definitely great working with you. I regret you did not have the chance to come today; the sun was very "shy", but the students were able to demonstrate their projects. We had over 350 visitors, mainly students from other schools. Also, Harvey and his team from Complete Energy Systems came around 7:00 AM; they are very reliable and giving as well. Ralph Avallon came as well and we discuss future possibilities to get support for the solar energy program. You were missed. Again, I can't thank you enough for your help.
Best regards,
Wafa Khalil, Ph.D.; NBCT
Science and Mathematics Department Chairperson MAST Academy
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Dear Mr. Crook:
I met you briefly at my house recently when I first used Wiremasters for my electrical needs.
The purpose of this letter is to let you know how pleased I have been with the service received from Erik Rosado. He seems very knowledgeable about his profession, is pleasant to deal with, reliable, and a credit to your company. You are fortunate to have him working with you.
Sincerely,
Robert Barnett
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I just want to let you know, Richard was truly exceptional, and spoke very highly of you and your company. It is really refreshing to have a contractor show up with a wide selection of the correct parts for a job!
As a GC, I know the norm!
Art Miller
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Dear Crossings,
Thank you for your timely reminder regarding having the couplers in the electrical panel checked in Crossings homes. When we noticed the piece printed in the latest "The Crossings Signal", by KC Electrical Services, we thought we would take advantage of the free estimate offered. For comparison purposes, we also asked another local company to come look at things, for which they charged us $65 (instead of the usual $85) because they were already attending to something at the house next-door to us. The two quotes weren't hugely different, (maybe $200), but we decided to go with the more expensive one, KC, because we were quite impressed by the professionalism of the Larry, the young man who did the estimate, plus the very good informative website the company has. Also, they charge by the job, so we had more of an idea how much to budget for. As it turned out, there was a challenge getting the heavy copper wire from the ceiling to the power meter, and if we had been paying by the hour, it would have been very worrying. As it is, we feel we got excellent value for our money. Our electrical panel was in bad shape, with considerable and very obvious scorching, plus burnt ends on the wires, plus a loose connection which was sparking on one of them. This really needed attending to. BTW, KC gave a three year warranty on their work. We are very satisfied with them. Thanks again for helping us avert a possible fire in our home.
Best Wishes,
Jan Roxburgh
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